Privacy Policy
Privacy Policy
Trek Podiatry
ABN: 85674147838
This Privacy Policy outlines how Trek Podiatry (“we,” “us,” or “our”) collects, manages, and discloses personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Protecting your privacy is of utmost importance to us.
1. Collection of Information
We collect personal information necessary to provide professional podiatry services and related products. This may include but is not limited to:
- Personal Details: Name, gender, date of birth, address, phone numbers, email address.
- Health Information: Medical history, referrals, treatment records.
- Financial Information: Payment details (e.g., credit card information).
- Other Information: ABN or company details (if applicable), employment application data, and any other relevant details.
- Guardians, carers, or family members
- Referring health practitioners
- Third parties involved in your care (with your authority)
- Publicly available sources (where lawful)
Failure to provide certain information may limit our ability to offer appropriate care or process claims with third parties such as Medicare or private health funds.
2. Purpose of Collection
We collect personal information to:
- Provide podiatry services and products tailored to your needs.
- Communicate with you, your health practitioners, or other parties involved in your care (with your consent).
- Manage appointments, billing, and accounts.
- Send relevant information, marketing materials, or event invitations (with your consent).
- Ensure compliance with regulatory or legal obligations.
3. Anonymity and Pseudonyms
You may interact with us anonymously or use a pseudonym where lawful and practicable. However, this may limit the services we can provide, particularly where identification is necessary for medical or billing purposes.
4. Use of Cookies
Our website may use cookies to analyze traffic and improve user experience. Cookies are small text files stored on your device that collect information about your browsing habits. You can manage or disable cookies through your browser settings.
5. Use and Disclosure of Information
We use and disclose personal information only for the purposes outlined above or as permitted by law. This may include:
- Communication with your health professionals or carers (with your consent).
- Sharing necessary details with suppliers or contractors to fulfill service requirements.
- Disclosures required by law or authorized under the Privacy Act.
- Marketing our services, provided you have given consent (you can withdraw consent at any time).
- Employees and contractors supporting our operations.
- Service providers assisting with administration, IT, or marketing.
- Auditors, insurers, and legal advisers to ensure compliance and manage risks.
6. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. Measures include:
- Secured digital storage systems with password protection.
- Restricted access to physical records.
- Secure destruction or de-identification of information no longer needed, unless required by law.
7. Access and Correction
You have the right to request access to or correction of your personal information. To do so, please contact us at the details below. We may require proof of identity and may charge a fee for access in accordance with the Privacy Act. Requests may be refused where permitted by law.
8. Complaints
If you have concerns about our handling of your personal information, please contact us. We will investigate and respond promptly. If you are not satisfied with our resolution, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit the OAIC website: https://www.oaic.gov.au.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be published on our website. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Trek Podiatry
Email: admin@trekpodiatry.com.au
Phone: 02 60592700
Address: 7 Daintree Way, West Wodonga VIC 3690
This Privacy Policy was last updated on 16th January, 2025.
Get In Touch With Us
We’re here to help! Contact us to schedule an appointment or ask a question. Our friendly staff is dedicated to providing exceptional patient care. Reach out to us today and take the first step towards healthier feet!
